Ūpgrade Health Pty Ltd - Privacy Policy | Terms and Conditions:

1. Introduction

Ūpgrade Health Pty Ltd ("Ūpgrade Health," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.upgradehealth.co.za (the "Website") and when you interact with our services, including third-party applications such as AiDEX™ CGM and logistics services such as The Courier Guy.

This Privacy Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable privacy laws in South Africa. By accessing our Website, purchasing our products, or engaging with our services, you consent to the collection, processing, and disclosure of your personal information as outlined in this Policy.

2. Information We Collect

Ūpgrade Health collects and processes personal information for legitimate business purposes. The types of information we collect include:

2.1 Personal Information Provided by You:

Name and surname
Birth date
Gender
City and/or country of residence
Email address
Telephone number
Delivery address
Payment details (including credit card information processed securely via third-party payment providers)

2.2 Automatically Collected Information:

IP address
Device and browser type
Non-personal browsing habits and click patterns
Cookies and tracking data (see Section 7 for more details on cookies)

2.3 Biometric and Metabolic Health Data:

Blood pressure, resting heart rate, BMI, lipid profile, fasting insulin, fasting glucose
Body fat percentage, muscle mass, waist-to-hip ratio
Self-reported metabolic wellness data, including stress levels, cognitive performance, sleep quality, and activity levels
Continuous glucose monitoring (CGM) metrics, including glucose stability and metabolic trends

3. Purpose of Collection and Processing

Ūpgrade Health collects, records, stores, and processes personal information for the following purposes:

To process and fulfil your orders, including payment and delivery.
To provide customer service and respond to inquiries.
To communicate updates about your orders, promotions, and marketing materials.
To personalise your Website experience.
To conduct statistical analysis of Website traffic and engagement.
To provide metabolic wellness insights based on biosensor data.
To comply with legal obligations.
To prevent fraud and enhance security measures.

4. Third-Party Access and Disclosure

Ūpgrade Health will not share your personal information with third parties except in the following cases:

AiDEX™ CGM Application: If you purchase a CGM, your data may be processed by AiDEX™ for integration with their health-monitoring app. Please review AiDEX™’s Privacy Policy for details on how they manage your data.
The Courier Guy: Your delivery details (name, address, and contact number) are shared with The Courier Guy for the purpose of shipping your orders. The Courier Guy’s Privacy Policy can be accessed at https://thecourierguy.co.za/privacy-policy.
Metabolic Wellness Profiling: If you opt into our metabolic health programmes, your biometric and health data may be used to generate personalised health insights. This data will not be shared with third parties without explicit consent.
Payment Providers: We use third-party payment gateways to process transactions securely. Your payment information is encrypted and handled in accordance with industry standards.
Legal Compliance: We may disclose your information where required by law or to protect our legal rights.

5. Data Security Measures

Ūpgrade Health takes the security of your personal information seriously. We have implemented industry-standard security measures, including:

Secure Socket Layer (SSL) encryption for data transmission.
Secure storage of personal information.
Access controls to limit access to sensitive information.
Regular security audits to prevent data breaches.

In the event of a data breach, affected individuals will be notified in accordance with POPIA’s regulations.

6. Retention and Deletion of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. We will securely delete or anonymise data after 18 months of inactivity unless legally required to retain it for a longer period.

You may request the deletion of your personal data at any time by contacting us at info@upgradehealth.co.za.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience, track website traffic, and improve functionality. You may disable cookies in your browser settings, but certain Website features may be affected.

8. Your Rights Under POPIA

Under POPIA, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal retention requirements.
Objection: Object to the processing of your information for direct marketing purposes.
Withdraw Consent: Withdraw your consent for us to process your personal information.

To exercise any of these rights, please get in touch with us at info@upgradehealth.co.za.

9. Updates to This Privacy Policy

Ūpgrade Health may update this Privacy Policy from time to time. Any changes will be posted on our Website with the date of the last update. We encourage you to review this Policy periodically.

10. Contact Information

For any inquiries regarding this Privacy Policy or data protection matters, you may contact us at:

Ūpgrade Health Pty Ltd
Email: info@upgradehealth.co.za
Website: www.upgradehealth.co.za

By continuing to use our Website and services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

Last Updated: 3 March 2025

Terms and Conditions

1. Introduction

Welcome to Ūpgrade Health Pty Ltd (“Ūpgrade Health,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.upgradehealth.co.za (the “Website”), and any purchase, service, or engagement with our products, including but not limited to Continuous Glucose Monitors (CGMs), supplements, and coaching programmes.

By accessing and using this Website, purchasing our products, or engaging with our services, you agree to be bound by these Terms. If you do not agree, you should not use our Website or services.

2. Eligibility

To use our Website and services, you must:

Be at least 18 years of age or have the consent of a legal guardian.
Provide accurate and complete personal information.
Agree to comply with all applicable laws and regulations.

Ūpgrade Health reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if we determine that any information provided is inaccurate, fraudulent, or in violation of these Terms.

3. Products and Services

3.1 General

Ūpgrade Health offers health coaching, biosensor products, supplements, and other wellness-related products. All products are subject to availability and may be discontinued without prior notice.

3.2 Medical Disclaimer

Our products and services are not intended to replace professional medical advice, diagnosis, or treatment.
Always consult with a healthcare provider before making any changes to your diet, lifestyle, or medication based on information obtained from our Website or services.
Ūpgrade Health shall not be held liable for any adverse effects arising from the use of our products or recommendations.

3.3 AiDEX™ CGM and Third-Party Applications

Ūpgrade Health supplies AiDEX™ CGMs, which require integration with third-party applications.
By purchasing and using AiDEX™ CGMs, you agree to the AiDEX™ Terms and Privacy Policy, which governs the handling of your data.
We are not responsible for the functionality, security, or data policies of third-party applications.

3.4 Metabolic Wellness Profiling

By enrolling in any Metabolic Health Programme, you consent to the collection and processing of metabolic wellness data, including but not limited to biometric data, glucose monitoring data, and self-reported wellness indicators.
This data is collected for the purpose of providing personalised health insights, metabolic tracking, and lifestyle recommendations.
Your metabolic data will not be shared with third parties without explicit consent, except where required for anonymised research and statistical analysis.

4. Ordering, Payment, and Pricing

4.1 Orders

Placing an item in your shopping cart does not reserve or guarantee stock availability.
Orders are confirmed only once payment is received in full.
Ūpgrade Health reserves the right to cancel or refuse any order at its discretion.

4.2 Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.
Prices are subject to change without prior notice.

4.3 Payment

Payments must be made through our approved third-party payment processors.
We do not store or process credit card details directly.
Payment processing is subject to the payment provider’s terms and security protocols.

5. Shipping and Delivery

All orders are shipped via The Courier Guy.
Delivery times vary based on location but typically range from 2-7 working days.
Ūpgrade Health is not responsible for delays caused by courier services, weather conditions, or force majeure events.
Tracking details will be provided once the order is dispatched.
For international shipping, please contact info@upgradehealth.co.za.

For The Courier Guy’s Privacy Policy and Terms, visit: https://thecourierguy.co.za/privacy-policy

6. Returns and Refunds

6.1 General Returns

Products may be returned within 14 days of delivery if they are unopened, unused, and in original packaging.
Returns must be authorised before shipping the item back.
Refunds will be processed within 10 business days of receiving the returned item.

6.2 AiDEX™ CGMs Returns

Due to the nature of medical biosensors, we do not accept returns on AiDEX™ CGMs.
Should a sensor fail due to a CGM biosensor/transmitter error, we will contact our supplier, Homemed, on your behalf to request a replacement.
We do not issue refunds for AiDEX™ Sensors or Transmitters.
For replacements, contact: info@upgradehealth.co.za

7. Intellectual Property

All content, trademarks, logos, and intellectual property on this Website are owned by Ūpgrade Health.
You may not copy, reproduce, distribute, or modify any content without our express permission.

8. Limitation of Liability

Ūpgrade Health is not liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or Website.
We are not responsible for any third-party applications, including AiDEX™ CGM software and The Courier Guy’s delivery services.
We do not guarantee uninterrupted access to the Website and are not liable for service disruptions due to external factors.
Ūpgrade Health provides metabolic wellness insights for informational purposes only and is not responsible for medical outcomes based on this data.

9. Governing Law and Disputes

These Terms are governed by the laws of South Africa.

Any disputes shall first be resolved through informal negotiation. If unresolved, disputes shall be referred to mediation or arbitration.

10. Changes to Terms

Ūpgrade Health may update these Terms from time to time. Any changes will be posted on our Website, and continued use of the Website signifies acceptance of the updated Terms.

Last Updated: 3 March 2025

Ūpgrade Health Pty Ltd

Email: info@upgradehealth.co.za

Website: www.upgradehealth.co.za

Accessibility Statement

At Ūpgrade Health, we are committed to providing an accessible and user-friendly experience for all visitors to our website, regardless of ability or technology. We continuously strive to ensure that our digital content and services are inclusive so everyone can access the information they need to optimise their health and well-being.

Our Commitment

We are dedicated to making our website as accessible as possible by following the Web Content Accessibility Guidelines (WCAG) 2.1 to improve usability for people with disabilities. This includes:

✔ Keyboard Navigation – Ensuring that all interactive elements are accessible via keyboard.
✔ Screen Reader Compatibility – Optimising our content for assistive technologies.
✔ Text Readability – Providing clear, high-contrast text for easy reading.
✔ Alternative Text – Adding descriptive alt text to images for better accessibility.
✔ Responsive Design – Ensuring our site works seamlessly across devices and screen sizes.

Ongoing Efforts

We regularly review our website to identify and fix any accessibility barriers. Our goal is to create a seamless experience for all users, including those with visual, auditory, motor, or cognitive impairments.

Need Assistance?

If you experience any difficulty using our website or have accessibility-related feedback, please contact us so we can improve your experience.

Email: info@upgradehealth.co.za

Website: www.upgradehealth.co.za

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